In a hypothetical example, a website says “Inquiry sent,” yet nothing appears in CRM. The salesperson discovers the problem when the customer calls again. Meanwhile, the website’s green button has been feeling perfectly healthy.
Connecting an integration starts its operational life. A business needs more than one successful transfer: it needs to detect failures and return inquiries to work.
First check: did it reach the right destination?
An integration exchanges data between systems, such as a website and CRM. A successful response to the sender does not always prove the business process is complete.
Use a training inquiry to check the whole chain: request receipt, creation of the right record, assignment of ownership, and the next action. Keep a clear way to find the inquiry in both systems.
If an intermediary service sits before CRM, establish what “successful” means: accepting the data or already passing it on.
Second check: contents matter more than a tick
Compare the name, contact method, product, quantity, and other required fields. An empty field can be more dangerous than an explicit error: the record exists, but cannot be handled.
For a company in Kyrgyzstan, include the languages, phone formats, and creation times it uses in training samples. Do not alter real orders for testing.
Agree which discrepancies are critical and who checks them. There is no need to wait for the customer to audit your exchange.
Third check: repeats and uncertain outcomes
An event can arrive more than once. If the handler creates a sale every time without checking, repairing the connection can generate duplicates.
The design needs a way to recognise processed events and link them to their results. The method depends on the integration; do not promise a universal button.
After a timeout with an unknown write outcome, check the receiving system first. Blind resubmission may create a second record. Include this case in agreed tests.
Fourth check: who hears about an error?
An error log is an event list explaining what failed and why. A manager needs an owner, the number of unprocessed events, and a recovery procedure, rather than every technical line.
Bitrix24 REST API has load restrictions and limit errors, documented in the official reference. Handling must follow product guidance rather than repeat requests indefinitely.
Agree an acceptable delay, notification recipients, and a safe retry procedure. Passwords and keys must not enter logs accessible to the whole team.
Fifth check: recovery really works
In an authorised test scenario, check temporary recipient unavailability, reconnection, and processing of queued events. Compare results with the original inquiries: what was received, processed, and left with an error.
Document normal employee actions and when to call a specialist. Assign ownership of checks after system updates or field changes. Otherwise yesterday’s working connection may silently lose an important value today.
QQDev develops API exchange, including repeated-event handling, error logs and documentation. Use the integration development page to discuss your chain. Bring one anonymised example and explain how the team currently discovers a missing inquiry.